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Answers to the most common questions. Can't find what you need? Contact support or email support@elitevaultapp.com.
Getting started
Create your account, then paste your store URL into the Analyzer. You'll get a conversion score and your top fix in under a minute. Your first audit is free — no card required.
Billing & cancellation
Plans are billed in advance through Stripe and renew until cancelled. Manage or cancel anytime in the Stripe Customer Portal (Billing → Manage subscription) — you keep access until the end of the period you paid for. Full details in our Refund & Cancellation Policy.
Usage limits by plan
| Plan | Audits / mo | Competitors | Tracked niches |
|---|---|---|---|
| Free | 1 | 0 | 1 |
| Pro · $19/mo | 40 | 3 | 5 |
| Scale · $49/mo | 200 | 10 | 20 |
Limits are enforced per billing period. Need more? Compare plans.
Reading your score
Your overall score (0–100) is a fast conversion estimate built from six category scores — color, layout, imagery, technical, niche fit, and CRO principles. It's a directional estimate, not a guarantee. Use the ranked fixes to find the highest-leverage changes first.
If an analysis fails
Occasionally a site blocks screenshots or the AI provider is briefly overloaded. When an audit fails, your credit is automatically refunded and you can retry. If it keeps failing, try uploading a screenshot manually, or contact us.
Data & privacy
Your URLs, screenshots, and audits are private to your account. We process them with Google Gemini to generate your result and never train AI models on your content. See the Privacy Policy.
Frequently asked
How is this different from a heatmap or session-replay tool?
Hotjar and Clarity show what users do — EliteVault explains why. We don't need traffic to give you an audit. Our AI reads design fundamentals (color, hierarchy, copy, CRO heuristics) and benchmarks them against stores actually scaling on paid social today.
Where do the 'winning sites' in the Library come from?
An agent continuously monitors paid social cohorts, Shopify trend signals, and growth communities. Every site is re-validated by the AI for traffic/engagement signals before it enters the Library. Stores that stop performing drop out automatically.
Is the Analyzer accurate on small or new stores?
Yes — accuracy comes from design-fundamentals scoring, not traffic data. We grade what's visible on the page. A pre-launch store can get a meaningful audit before it ever runs an ad.
Can I cancel anytime?
One click in the Stripe Customer Portal. No retention emails, no calls.
Do my analyses train your AI?
No. Your URLs, screenshots and audits are private to your account. We don't train models on customer data, and we don't share screenshots with third parties.
Still stuck?
Contact support